Hands-Free Microbiology: Empowering your laboratory with automation and artificial intelligence solutions
Microbiology labs today are being challenged to achieve more with fewer resources. Automation solutions effectively address these challenges, reducing the manual workload required for sample processing and reducing turnaround times.
Watch this on-demand webinar to see total lab automation (TLA) in practice and hear from four microbiology lab leaders who have successfully integrated this technology.
Key Learning Objectives:
- Identify features of TLA
- Determine the benefits and unexpected challenges of TLA implementation
Speakers:
Alan Junkins, Ph.D., D(ABMM)
Chief of Microbiology, Norton Healthcare
Christina Roges, MT (ASCP)cm
Microbiology Laboratory Manager, Norton Healthcare
Mary Brackett, MLS (ASCP)cm
Microbiology System Manager, Valley Health System Laboratory Services
Jennifer Anthes, M(ASCP)
Microbiology Supervisor, Valley Health System Laboratory Services
Interested in learning more about our hands-free microbiology solutions? Explore more
Speaker | Speech |
Sofia Hamadache | Hello and a very warm welcome to everyone joining us today for Select Science's Webinar, “Hands-free Microbiology: Empower Your Laboratory with Automation and Artificial Intelligence Solutions.” My name is Sofia Hamadache and I will be moderating today's presentation alongside Terri Riddle, Senior Manager Microbiology Workflow and Automation at Beckman Coulter Diagnostics. We're delighted to be joined by today's speakers. From Norton Healthcare, we have Dr. Alan Junkins, Chief of Microbiology, and Christina Roges, Microbiology Laboratory Manager. [00:01:00] And from Valley Health System Laboratory Services, we have Mary Brackett, Microbiology System Manager, and Jennifer Anthes, Microbiology Supervisor.
Microbiology labs today are challenged to achieve more with fewer resources. Flexible automation solutions effectively address these challenges, reducing the manual workload required for sample processing and turnaround times. Today's webinar provides the opportunity to see total lab automation [00:01:30] and practice and hear from our four microbiology lab leaders who have successfully integrated this technology to meet their unique lab needs. Today we'll identify key features of TLA, determine the benefits and unexpected challenges of TLA implementation, and have a live Q&A with the speakers and technical experts. Please feel free to ask any questions for the Q&A session at any time during the webinar. You can submit your question at the speech bubble icon to the right of your screen. Before I hand over to our speakers for today's presentation, let's see automation in action. |
Automation Video | Copan's full laboratory automation is a modular, scalable, fully electric and customizable solution for automated specimen processing and culture workup in clinical microbiology. Upfront specimen processing, full laboratory automation, bulk sample loading for high volume labs, digital microbiology and artificial intelligence, collaborative robot for semi-automation of manual processes, automatic AST and ID workup. Specimens are loaded onto the HEPA filtered system continuously and randomly with no need to batch. Decapping and recapping, planting and streaking, gram slide preparation, broth [00:03:00] inoculation, disc dispensing and labeling are performed automatically. The system accepts any manufacturer's plated media automatically. In laboratories with multiple WASP systems, fast and reliable sample sorter WASP-FLOW utilizes a hopper and conveyor solution to quickly and efficiently direct samples to multiple specimen processing destinations.
Copan's liquid-based microbiology approach transforms challenging samples for easy [00:03:30] automation. Users can also process non-liquid samples using a streak-only setting. SmartScan technology reads the label and queries the LAS verifying the processing protocol. After an optional vortex step the sample is decapped using a one, 10 or thirty-microliter loop, the sample is inoculated and streaked using classic streak patterns or a lab customized pattern. The loop is checked for accuracy and integrity before each plate and sterilized [00:04:00] after inoculation. Each reusable loop can be used for thirty-thousand streaks, lowering consumable and disposal costs. The flexible loop inoculation system delivers a one-microliter inoculum for urine samples as recommended in the ASM manual of clinical microbiology and other reference standards. After plate inoculation, the plate is barcode labeled. WASP is a modular system that allows labs to customize and meet the unique needs of their lab. [00:04:30] Using precise state-of-the-art technology to reliably and safely interact with laboratory technologists, collaborative robot reduces manual work and eliminates transcription and transposition errors, which sometimes occur during common laboratory tasks. Plates travel via conveyor from front-end processing to automatic incubation, digital imaging, and automatic interpretation. Using the manual loading carousel, laboratories may streak culture plates offline [00:05:00] and then automate image acquisition and incubation. For bacterial growth interpretation, Copan's dynamic HD imaging for microbiology uses the highest quality image in the industry for the most accurate view of the plate. The system captures a high-resolution time-zero image of each plate as it enters the incubator. The software compares this to later images to identify changes alerting the user of new growth. The efficient dual robot system places plates on individual shelves [00:05:30] in smart incubators, plates may be inverted to prevent condensation from falling onto the media. The consistent incubation environment may speed plate growth, allowing users the option to validate early plate reading and reporting to physicians. PhenoMATRIX software allows users to pre-assess and sort culture plates. Laboratory professionals can read, interpret, and segregate bacterial cultures with the click of a button, allowing them to decrease time to results so clinicians can make a differential diagnosis faster [00:06:00] and start treating patients sooner. After incubation, users access plate images screened by group. Plates with no growth or no significant growth can be rapidly resulted and sent directly to the disposal with no need to touch a negative plate. At the reading station technologists view all plates requiring further analysis and choose colonies for identification and susceptibility testing. Plates requiring workup are sent to removable canisters. Images are presented with tagged [00:06:30] colonies and instructions for workup. The canister system gives labs flexibility to grow and change, adding more stations without having to add more track. The Colibri system simplifies laboratory workflow, helps to maintain traceability and reduces manual setup time for AST and ID workup. Plates are loaded onto Colibri and scanned to identify which AST or ID tasks are needed. The system picks colonies based on digital coordinates chosen by the user seeds, [00:07:00] MALDI-TOF target plates and matrix is applied. For antibiotic susceptibility testing, colonies are seeded in a primary McFarland suspension tube and opacity is checked and aliquot is transferred into the manufacturer's McFarland tube. A purity plate is prepared and all outputs are barcoded for traceability. Your automation decision is an important one and we know the choices that your lab makes are critical for your growth. Please contact our team with any further questions or requests and good luck on your automation journey. |
Terri Riddle | [00:07:30] Well, thank you very much for that introduction. This morning we're very happy to have a team from Norton Healthcare in Louisville, Kentucky. We have Dr. Alan Junkins and Christina Roges, and so I'd like to kick this off by having you introduce yourselves. Tell us a little bit about your laboratory and your role there. Dr. Junkins, do you want [00:08:00] to start off? |
Dr. Junkins | Okay. My name is Alan Junkins. I am the director of the microbiology laboratory here at Norton Healthcare. We are a core micro facility. We're not based on the campus of any of our hospitals. We moved off campus to a central location in April of 2021. Currently we're doing the microbiology for six different hospitals and about 300 outpatient facilities. |
Terri Riddle | [00:08:30] Christina? |
Christina Roges | Hi, my name is Christina Roges and I am the manager of the microbiology laboratory here at Norton Healthcare. I started out here as a medical technologist and then the senior technologist, so I have had a lot of interaction with the staff, just to let you know going forward. |
Terri Riddle | Very good. Well, I know you've got a very busy laboratory, so tell us a little bit about the workload [00:09:00] that you do. How many samples are you running through? |
Dr. Junkins | Okay, I'll jump in. We do somewhere in the vicinity of about 700 cultures a day if you average that out over time. Those include acid-fast cultures, fungal cultures, things that we do not put on our automated line. About half of those cultures, [00:09:30] 300 to 350 a day are urine cultures and about two thirds of those urine cultures are from outpatients. Other than that, we have a fairly sizable molecular department that does a lot of rapid, actually many of our hospitals do rapid PCRs in the hospital itself with the more batch-type PCRs coming to us here. Numbers have come down now that COVID [00:10:00] is not quite what it used to be, but we're still probably running a few hundred PCRs a day. |
Terri Riddle | Very good. You are a busy laboratory. So I know that you adopted automation in conjunction with a move to a brand new laboratory. Can you tell us about that whole experience? |
Dr. Junkins | Oh, it was a blast. Not [00:10:30] only did we move to a new facility and get total lab automation, but it was all right in the middle of the first year of the COVID pandemic, so it was a really interesting year to say the least. Years ago, our administration came and said, you're going to move to a new facility. We're going to consolidate some of the non-STAT things at a core facility and we're going to put total lab automation in at the [00:11:00] same time. I was surprised. Okay, it sounds like a good idea. So it really was a challenge moving all your instrumentation, all your plate reading, everything, is a real stressful event. Bringing automation on is a lot of challenges. It takes some time and a lot of thinking and planning to be able to get that done. We're [00:11:30] very fortunate that our administration decided at this time to do it, to make the move.
Our administration decided to move the facility and to bring in total lab automation at the same time because it allowed us to basically design our facility around the instrumentation, to put the instrumentation in here when we were not here working on it, you didn't have to work around the whole thing. So it was really [00:12:00] a good twofer for us. We were able to get both of those done at the same time. It was still stressful. It still caused some headaches to get it going, but made it that much better than what it would've been. |
Christina Roges | Yeah, I feel like we did have some challenges of course during the move, we had some experts here that were working on the WASP and they helped us with the validations as well. So there were some days where we would move cultures over [00:12:30] here and then we would spend time working with them, and I just thought the process went really well. We were able to multitask and get several functions done at one time, and so by the time we were completely moved in, we were ready to go live with one culture type. |
Terri Riddle | Excellent. So do you have any words of wisdom for those laboratories who are planning to bring in automation, whether it's [00:13:00] in a brand new lab or in renovating their existing space? |
Dr. Junkins | Words of wisdom. Well, the general thing is depending on your facility, how large your facility, how much your workflow is, it is definitely worth it to do it. If you're a larger facility, it definitely has a lot of advantages, a lot of pluses to do. It is a process, especially it's a big instrument [00:13:30] with a lot of software issues that have to be dealt with ahead of time. So you'll need to have your IT people involved pretty early on in the whole planning stages of it.
It is very customizable, which is good and bad because I was like, the place a few hundred miles down the road, they have WASPLab and they have the same LIS. Let's just copy and do everything that they did, just make it a package [00:14:00] and it doesn't work that way. It's very customizable. Which means when you get to the finished product, you've got something that matches with exactly how you do things, how you report organisms, how you work it up, how you plate, all that stuff. So the end product is what you want it to be, but it means that there's a lot of build that goes in place. You probably also need to work on your staff to get them involved. I'd like Christina [00:14:30] to talk more about that because she's more in that area, but getting people on board is an issue. |
Terri Riddle | Christina? Yes. |
Christina Roges | I think one of the challenges we faced was how do you get your staff excited about lab automation? I think initially a lot of people were afraid that they would lose their jobs. We're bringing on automation that does what we do. Are you still going to need us? Quickly they realize that that is [00:15:00] not the case. You still need people to troubleshoot when there's issues with the WASP, you need people to specimens on. I think that the unique thing about it is that you are freeing up your people. They're intelligent, they have a skill, so they're putting specimens on and letting the mindless work be done by an instrument and they can do the real work. So it's been fantastic. But starting out you do have to get [00:15:30] them excited, get them involved. There's a lot of people that are really good with technology and they're excited about it. So if you can get your staff excited, that's a great way to keep the morale up and get everybody interested in it. |
Terri Riddle | Great, thank you. So we all know there are choices in microbiology automation. Can you explain why you decided to go with WASPLab? |
Dr. Junkins | Sure. We went and we looked at the different options that [00:16:00] are available. We went to two or three different places for each of these instruments, and the truth is they're both really cool. And if you don't have automation and you're looking at it and you're thinking about bringing in whatever system you get, you're going to think this is just the coolest thing. It really is. I make a joke sometimes about the one that I really wanted to get was always the last one that I saw because you look at it and say, "Oh, this is [00:16:30] so cool." So it's a difficult decision because it's a big purchase. It is not cheap and you have to look at it and say, this is something that we're making a decision here. We're not going to change in six months. We're not going to change our mind.
You're going to have what you get. The couple things that knocked it over the edge for me for WASPLab was one, we've been Beckman people for a while. We've had Microscan [00:17:00] since before I ever got here, and we've got a good working relationship with Beckman. We like the Beckman people, they're not too annoying. So we have a good working relationship with the Beckman people. But the other thing that I noticed when we went to look at these is that the people who had WASPLab just seemed to be a little bit more enthusiastic about it. They were a little bit more at ease with using it than what we saw with the [00:17:30] other systems. So I was like, that tells me a lot because what I want is our people to really be happy with it, to not be annoyed by it to any great extent. So yeah, that's pretty much what it was, was is that we got along with Beckman, we had a good relationship with Beckman and there seemed to be more enthusiasm for the [00:18:00] WASPLab among those who had it. |
Terri Riddle | Thank you. So let's talk about how automation, WASPLab in particular, has impacted the quality of care. Have you seen a difference in what you're able to provide? |
Dr. Junkins | There's a couple different things here. I would think when you're talking about, there's workflow issues, okay, there's [00:18:30] no question that it improves workflow. You've got the two sites, you've got the WASP, which undeniably saves your techs a lot of time if they're setting up. Especially if you're like us, you have couriers coming in, so you have big drops at certain times during the day, especially in the evening when we get all those 200 outpatient urines. The amount of time that it saves in people not having to sit there and streak out all those [00:19:00] plates, that's a huge time saving right there.
And then on the back end, the WASPLab portion with the plate reading, how much that improves your workflow depends on some factors that you have to build into it. When you first start, it may not seem like it too much, but as you get used to it and you can implement it more, it becomes better at that. We can see the effects here where prior to it when we [00:19:30] had people staying late, working overtime trying to finish the workflow and now they're packing up and going home, and I'm like, where is everybody? The work was done for the day. Another argument in favor of this turnaround time, you're going to improve your turnaround time. And that's something that I harp on a lot is I want to improve our turnaround time. It's hard for us to really judge that here because this implementation [00:20:00] of lab automation took place at the same time that we moved off our main campus. So we rely more heavily on couriers now. So we have to add in the courier time to our turnaround time. So if I sat down and really looked at our turnaround time at this point I'd probably say there's really hasn't been much of an improvement. To get to that point, what we want to be able to do is to do plate reading around the clock because the one thing [00:20:30] that really bugs me a little bit about automation is now I have that screen there which shows you this is when all these cultures are going to be ready for someone to read, for someone to look at. And it's the same thing as it was before. It's just you didn't have a screen there showing you that this culture is going to be ready to read at eight o'clock in the evening and nobody's going to look at it until the next day. So you really want to get to the point where cultures are read when they are ready, [00:21:00] not once a day, not twice a day, but exactly at the time when they're ready to be read. This allows you to do that, but there's some staffing challenges there. So Christina can probably to get to that better than I can. |
Christina Roges | Yeah, so I think with the majority of our specimens coming in on second and third shift, there is a big need for reading plates on later shifts. So we have been able to [00:21:30] do some creative staffing. We do read urine on second shift now, and we set up susceptibility testing and do the Bruker MALDI identification on those as well. So we are able to, with the help of the WASPLab free, people up to be cross-trained to do these things, which is exciting for us as a lab and exciting for the techs as well because it's not always on the late shifts, it's not always attractive [00:22:00] because if you work the late shift of micro, you're just processing, so you're just going to be setting up cultures, maybe reading gram stains, doing rapid tests. So this gives an opportunity to actually do something they're excited about.
So we have had several techs that are able to read plates on second shift and they really do enjoy it and they're great at it. So ideally right now we're just doing urines, we're moving towards training on other culture types as well. On [00:22:30] second shift, we are fortunate to, with our creative staffing, I do have a second shift senior technologist, so she's in charge of the training on second shift and she will be the first one to learn other culture types. So even though you have this automation and it's great and you've got a lot of opportunities with it, you also have to decide, it's like here's the world, what do you want with it? So how do you make it work for you and in a timeframe that works for you? I think that's the biggest challenge because I thought, [00:23:00] oh, we can do this all right away and that's just not. But we're moving towards that so I do think that is a real positive for us. |
Terri Riddle | Christina, when you have potential new hires come in to interview, what has been their impression of automation? Has that, do you feel helped you attract new employees? |
Christina Roges | Absolutely. I will say that we are a big teaching hospital. We get a lot of students. We have [00:23:30] a med tech program in the area and we also have an MLT program that's local. And so we get about eight students every season that rotate through our department and they love seeing the lab automation. They're young, they think it's really cool and they're good at it. And then people that haven't done the rotations here, if I interview them from other hospitals, they want to work here because they want to work with lab automation. And right now, we're one of the only hospitals in the area that has it [00:24:00] besides UofL that has the Kiestra. But we do have a tech that worked at UofL first and works here now, and she said there's pluses and minuses, but she does like the WASPLab better. So it's really cool to have people come in and they know about the automation and they want to be here and work with it. |
Terri Riddle | And that's really helpful with staffing challenges that everybody is faced with today. |
Christina Roges | Absolutely. |
Terri Riddle | [00:24:30] So talk to us about PhenoMATRIX. These are the artificial intelligence algorithms. How has that impacted your workflow? |
Dr. Junkins | Who wants to take that one? |
Christina Roges | I think it's been amazing. I remember years ago when I first started at Norton's and we would read urine cultures, we would spend an hour at the end of each day putting all our culture plates in order before we [00:25:00] even looked at them and then just imagining the amount of time that we're spending looking at all the negative urine cultures. Now we don't even have to touch those plates. We look at the images all at one time, review them, say yes, these are all negative. They go right in the trash. So the amount of time that saves a tech, having to look at cultures with no growth, the urines right now is pretty amazing. |
Dr. Junkins | If you tell me number wise, if you look at and say if we're doing [00:25:30] 350 urine cultures a day and one third of those are no growth and another third is mixed flora, then potentially that's two thirds of one half, whatever that is. One-third of your entire workflow that you can final and get rid of with two clicks. So that's pretty impressive. That's really where you save a whole lot of time on the plate read. |
Terri Riddle | [00:26:00] Very good. Are there any other impacts that you've seen from automation? Any other benefits to you as a laboratory? |
Dr. Junkins | We mentioned a little bit about workflow and improve workflow, and I think if you do look at it, our volume of course took a hit during COVID when we weren't doing as many cultures there at the very beginning of it, but we're back up to where we were before and we've increased. Like I said, we were five hospitals, now we're [00:26:30] doing micro for six hospitals. We have acquired two more hospitals, they are building another one. So pretty soon we're going to be up to nine hospitals. Our volume is increasing. We have not laid off people, we've not had to fire people. Christina mentioned that's one of the worries, is that you're going to replace us, and that has not occurred. But we've been able to handle the larger amount of work without having to [00:27:00] add more people. So yeah, we've had a couple people who have retired or something and we have not really had to replace those and people are still getting done faster than they got before.
So you know how techs are, they're going to say, "Oh my god, we're so busy, we're so busy, we're so busy." I'm saying, "Well, you're all going home at the end of the day not having to work overtime like you used to." So that's one of the big things is it's not so much that we can cut people [00:27:30] because if you think about it, financial justification for this is difficult to do. The hard dollars that you would save is going to be in less staffing, cutting people. And so administration might make you think, we're going to look at it and say the only way to get total lab automation is going to be to cut people. And that's not really the case. We don't pay our people that much, [00:28:00] but it allows you to increase the volume without having to add additional staff and that's a more palatable way to talk about it. |
Terri Riddle | So what are some other important considerations when you're thinking about bringing in automation? |
Christina Roges | I think especially for the techs, it's going to be service. How accessible are the engineers, [00:28:30] how helpful is the helpline? And I think that both of those things have been a real success. We have two level engineers that are great, they have a good rapport with the staff, our staff will even take pictures of parts and send it to them. It is been a wonderful experience for us as far as service goes. It's a big instrument, it's got a lot of moving parts, there's going to be problems with it. I think if you're open with your staff and they know that there's going to be no surprises, you can't walk into lab [00:29:00] automation and say, this is always going to work. You guys not going to have any problems with it because that's just not true. This is real life. And we're very fortunate to have two lines because if one is down, we have one that's functioning. And I think that everyone does realize that and they're really, really pleased about it. So for the most part, we've been so happy with the service. |
Dr. Junkins | I've always said too that like I said, the systems that are available are both [00:29:30] good. They're both going to be super cool when you get them, whichever one you choose. What's going to make you regret it is how often is it down? And it's a big complicated machine with lots of software issues and lots of fine motor skills. This is not your Roomba here. This is a robot that has to streak plates and has to put plates in the right slot in the machine. So it's difficult stuff to do. There are going [00:30:00] to be issues that come up. So service is really important that the downtime is going to be minimized as much as possible. |
Terri Riddle | All right, well we thank you for your time. It's always a pleasure chatting with you and thanks for sharing your thoughts about automation. |
Dr. Junkins | All right, thank you. |
Christina Roges | Thank you. |
Terri Riddle | There we go. So thank you for joining us for today's webinar. Why don't we start out by having [00:30:30] each of you introduce yourselves and your roles and then tell us a little bit about the laboratory. |
Mary Brackett | Hi, I am Mary Brackett. I am the microbiology systems manager for the Valley Health System. So I oversee the core lab, which is essentially majority of the microbiology department and testing. And then I also oversee our [00:31:00] other 10 facilities and the esoteric microbiology that they perform. |
Terri Riddle | Jennifer? |
Jennifer Anthes | My name is Jennifer Anthes. I'm a microbiology supervisor for the Valley Health system as well, and I work primarily at the Core Lab location and where we service all of the valley health system hospitals, acute care facilities, FEDs that are in Las Vegas. |
Terri Riddle | [00:31:30] I know you've got a busy lab, so can you tell us a little bit about the volume of specimens that run through your lab and some of the interesting clients, patients that you serve? |
Mary Brackett | We have five acute care hospitals, a specialty hospital that does mostly surgeries for joints. We [00:32:00] have five FEDs, it's freestanding emergency departments and we are currently expanding with an additional acute care hospital and two more freestanding EDs on their way. That's approximately 2000 plus beds, which means greater than 13,000 cultures a month. And we have a lot of indigent people, [00:32:30] so we tend to see a high amount of multi-drug resistant organisms. |
Terri Riddle | Okay. Tell us about how you staff in the laboratory and how you arrived at that. |
Jennifer Anthes | So we have a staff of about forty-five professionals, and that ranges from all levels of education, from lab assistants to point-of-care technicians to [00:33:00] MLTs, MPs and leads. So there's really a ladder of growth here. We staff 24/7, so we're a 24/7 full-service microbiology, which is a little bit unique still. We do read plates and all the testing we perform is done 24 hours a day. So that really helps to streamline the process, that really helps ensure that our patient results are really, the turnaround time is really as good as it can be. [00:33:30] We have come a long way. We started with a very small lab and since about 2015 we have grown exponentially. We started with a staff of 15 and now we have grown to over a staff of 45. So we do have a lot of people working. We do have a large volume and like Mary mentioned, we do have an interesting population of people with the amount of people in and out of Las Vegas. |
Terri Riddle | You were one of the earlier adopters of [00:34:00] full-lab automation in the United States. So tell us your journey. How did you make the decision to adopt automation and why? Just tell us your story about that. |
Mary Brackett | Somewhat because of the itinerant population of Las Vegas, there's a difficulty in getting staffing into the valley. Originally when we [00:34:30] started off, MLTs did not work in Nevada at all, so it was just strictly MTs and so we brought in the WASPLab and that was the beginning of our technology travels. And with that we've planned out the microbiology department around the WASPLab to decrease testing time, improve quality, [00:35:00] decrease the amount of time that staff are walking around, and so all of our work processes are based off of that initial piece of equipment and then each of the equipment that are linked to it. So our MALDI-TOF and our MiroScan. |
Terri Riddle | Excellent. So how has automation impacted your workflow? |
Jennifer Anthes | Well, the microbiology department [00:35:30] is traditionally just on day shift. So one really practical thing that automation has done for us is it allowed us to continuously load process cultures, set up cultures on the front end and continuously read them on the back end. So there's no batching of cultures, there's no holding cultures to set up later so that you can read them on day shift the next day. There's really a good flow of cultures that come in and [00:36:00] out of the lab and it really helped push us towards that 24/7 model. It is a model that without automation would've been difficult to do. It is also a model that benefits the patients because they're getting their results. At all times a day the results are ready. Sometimes in the morning before providers are able to round on their patients or before pharmacy is able to call us and ask us, "Hey, where's the results for this?"
There's also, [00:36:30] like I said, no delay in plating the cultures. As they come in, they get loaded on WASPLab and as they're ready to be read, they are read. We in our lab are very limited by space, so we have to use all shifts to the maximum potential to be able to have enough plate readers to read all the plates and we need to separate those plate readers throughout the day. |
Terri Riddle | Excellent. So it's [00:37:00] really impressive that you're reading cultures around the clock. I know a lot of microbiology labs aspire to that, but very few have managed to make it. So tell us from your beginning, how difficult was it and what steps did you take to finally arrive at where you are? |
Mary Brackett | Originally we started implementing it just on day shift, [00:37:30] like a normal microbiology lab while we sought out the staffing for the other shifts and it actually made things more complicated, only doing it on one shift. We found it was actually easier to process and replate once we were actually following the automation in its schedule. [00:38:00] So it took us about six months to get a swing shift in, probably another six months to get a full night shift staff. And once we did that, the turnaround times are amazing and we actually got a call from a doctor who felt that we had resulted too soon and was concerned. "No, we have the automation, [00:38:30] it's good." So that's impressive when you can blow the doctor's mind and have something there available for them earlier than their expectation. |
Jennifer Anthes | So WASPLab is truly something a model that goes beyond the traditional five [00:39:00] days a week, eight-hour days, and that works for a lot of people, which has allowed us to staff 24 hours a day. We have people who work twelve-hour shifts. We have people who work ten-hour shifts and really the work-life balance is really what keeps those people here. So it really allows you to plan what's coming up and to staff the heavier shifts. One example is during COVID where staff was very limited, where resources were really tight. So WASP and WASPLab allowed us to [00:39:30] place people where they were most needed because that's where the volumes were. |
Terri Riddle | Very good. Has automation had any impact on your ability to train students or new techs or even hire them? |
Jennifer Anthes | Yeah, definitely because we have protocols in the WASPLab to image our cultures at certain times. We use that to the full benefit. So we will use those pictures during interviews. We will use them [00:40:00] during training. We will also use them for our current staff too, because if there's something that you don't see quite often, graveyard may not see it very often or swing shift may not see this type of organism or this particular type of growth or mixed infection. We can use all of those image for training. The other nice thing too is those images are saved.
So traditionally when you're in micro, you get the culture after three days and maybe it's overgrown with Brodeus and you have a bunch [00:40:30] of things growing underneath and you think, "Oh gosh, this is my first day working. Someone else worked on it the previous day. What the heck did this look like on the first day?" We have those pictures so you can go back and look and say, "Oh yeah, okay, Brodeus really wasn't the predominant organism on the first day. I see why they took this course or this is the way the culture needs to be worked out." |
Terri Riddle | Very good. Mary, do you have anything you want to add to that? |
Mary Brackett | Yes, so our MicroScan and in [00:41:00] MALDI-TOF, we have the interface called LabPro. And Jen is very good at building our SOPs and our workflows into that software. So it has the rules built in. So when a brand new tech fresh out of school has a susceptibility or an ID come off of the analyzer and there's any issues with it, the computer actually tells them the next steps [00:41:30] and what they should be doing and where to reference in the SOP what the next steps are. So that is really beneficial, especially to those newer techs that haven't had the experience and really have those rules embedded in their minds. |
Terri Riddle | It sounds like you really take full advantage of all the technology that you have and we have to these [00:42:00] days. And so you're to be commended for that. So do you have some next steps for your laboratory? What does the future hold for Valley Health? |
Mary Brackett | Our next step is using the PhenoMATRIX suite on the WASPLab, which creates an AI algorithm where the analyzer actually buckets different [00:42:30] portions of the cultures and so it will take anything that is a mixed culture and it will put it into a bucket so we have minimal need to spend a lot of time on those cultures. It will take urines that are greater than a hundred thousand and it will put those into a bucket so that we know that those are automatically positive cultures and they need to be worked [00:43:00] up. It will bucket but no growths. And so it's easy for the MLTs to go on and just go confirm that there are no growth and release those and nobody ever has to touch them. It will also identify any group B strep possibility so that we don't miss those. Sometimes the beta hemolysis hides behind the organism [00:43:30] and it's hard to see on a plate even in an image where there's back lighting. |
Terri Riddle | So thank you. Just a final question, are there any other benefits or helpful hints that you might want to share with other laboratories who may be considering full lab automation? |
Jennifer Anthes | Sure. So initially, yes, the WASPLab is a big change and it is a lot of perceived extra [00:44:00] work, but in the long run it does simplify. It does streamline your process, definitely. It definitely pushes faster turnaround times. It definitely pushes the 24/7 model and it definitely pushes a “first in first out” type of approach with cultures. So you don't necessarily have to assign somebody to the urine bench only or just assign somebody to the blood bench or the wound bench. Everybody can be assigned to all benches, which really does help redistribute that workflow. [00:44:30] The workload, I'm sorry. So everybody is getting the same amount of work and everybody is getting experience with all of those cultures. It does very much build a stronger lab. |
Mary Brackett | And one of the ways we got some of our nonbelievers to jump on board with the addition of the automation is we actually had a race. So we took our fastest tech [00:45:00] and we took somebody using the WASP and the other automation and we went side by side with the same number of cultures. And I have to say the automation won by a couple hours. |
Terri Riddle | That's a novel approach in getting people on board, and fun too. Okay, well we thank you for your time. We really enjoyed hearing your [00:45:30] journey and your thoughts about automation and continued success to both of you.
Okay. Thank you all for joining us today. Now we're entering the live question and answer phase. We've already had a few questions submitted, [00:46:00] but I do want to let all of the attendees know that there will be two polls that will appear on your screen, so please do respond to those so we have your thoughts on the presentation today and your thoughts on automation in general. Okay. So the first question, let's see. Microbiology is a lot more complex than the other core laboratory disciplines. [00:46:30] A glucose is a glucose, very easy to interface. Can you talk about the LIS interface build and implementation process? So why don't we ask Norton Health because I know your team was intimately involved in that. |
Dr. Junkins | Yeah, I'll jump in on that one. It's a job, it really is. There's a lot of work to it. Your [00:47:00] IT people are extremely important from the very beginning to be able to work with your IT, with the Copan people, with the trainers that come in to help. There's a lot of bill that has to be done. Like I said, it's very customized. So you're building the whole system from scratch from what you want to have in there, what you want to see, how you want to do things. So I feel a lot of times when we're building even simple tests [00:47:30] in our LIS, IT tends to be the stumbling block. It tends to be the rate limiting step. And that's true with us at least in bringing in WASPLab as well. There are times that I felt bad because the Copan people and the Beckman people were waiting for things to get done and we were waiting on our IT people to help out. So it is a job and you have to figure that IT time in to your implementation schedule. |
Terri Riddle | [00:48:00] Thank you. Mary and Jennifer at Valley, I'm not sure if you were involved in the LIS build out there. Do you have any thoughts about the interface in general? |
Mary Brackett | This is Mary. I actually helped out with part of the middle to back end of the build out with Kari Picardi and [00:48:30] we decided to go with something that hadn't quite been done before in building out the WASP according to source and not just culture type. And so we really worked closely with Kari and Copan Italy to do that and it has been amazing. And then every so often we'll go back to Copan or go back to Beckman and [00:49:00] or Cerner. What else can it do? What haven't we thought of? What's the next thing that we could build this to do? |
Terri Riddle | Very good. It sounds like that the interface for a microbiology automation system is a living organism. It continues to grow and continues to change. Certainly in microbiology we change the names of our bugs [00:49:30] all the time. So it just makes sense that we would have to change our interface as well. |
Dr. Junkins | And that's a good point. You're never done. You're always working on the next step, the next thing. |
Terri Riddle | Very true. Okay, another question. Norton said that you went live on one source type when you first went live and then you added additional [00:50:00] sources over time. Valley went live on everything from day one. I'd like each of the labs to explain the rationale for why they made that decision. And looking back, would you take that same path forward again? Why don't we start with Valley? |
Mary Brackett | So for us, urine cultures are the easiest [00:50:30] one to train. And so when you have a staff that is fresh out of school and have very little experience with reading cultures, that was the easiest one to do mostly manually. So it really didn't make sense to start there with the technology. So we dug into getting the wound cultures on and the respiratory cultures, the things that were harder for the newer people [00:51:00] and might as well throw urines in there t oo since you're doing the hard stuff. And so we just went full board with it. |
Terri Riddle | Okay. Norton? |
Dr. Junkins | Yeah, we went the other direction. Part of it was that we were moving into a new facility at the same time. To try to get the thing built, get the whole LIS built, [00:51:30] and to do all different specimen types at the same time, I think would've pushed several of us over the edge. So we looked at it and said, by far volume-wise urines is the thing. If you're not doing urines then you're not really making very good use of the system, it far outdistances any other specimen type. So we came in first with that and then over the course of a few [00:52:00] months we're able to add one different specimen type after another. It let people get used to the system using it on, as Mary said, the simplest one to work up with and then move on to more complicated specimens. |
Christina Roges | Yeah. Now I want to add too that with our staffing, we are a little bit the opposite of Valley in that we had a lot of techs that had a lot of experience [00:52:30] that were closer to retirement and we had several new techs, but no one right out of school. Everyone that plate read had several years of experience. So for us it was, we thought, well let's do urines first because for some of our techs, this technology was a little bit overwhelming and a little bit scary. So it was a good way to get everybody's feet wet and get used to it before we threw everything in. |
Terri Riddle | Thanks, Christina. And that's a good segway into the next question. So [00:53:00] Valley said they had a very creative race to show that automated reading, digital reading was faster than manual reading. So at Norton, did you do anything similar to that or how did you get the readers to accept this new technology? |
Christina Roges | Well, unfortunately they really didn't [00:53:30] have a choice. So we moved to our new building. The WASPLab was already here, it was installed, the validations were in process. So I think getting everyone comfortable with it and saying, yes, at first initially it's going to be more work, but getting everybody involved saying, I need your input for how this workflow is going to go. I need your opinion. And getting people involved and getting them to be excited about it [00:54:00] is a really great way to get people learning. So for us it was, let's get people excited about it, let's get people to participate and get engaged and it works really well. |
Terri Riddle | Very good. Okay, we have another question for each of you. Do you own your WASP or do you do a reagent rental? That's a big question in laboratories today, which the best [00:54:30] approach is. So Norton? |
Dr. Junkins | We own it. We wrote a check for it, believe it or not. Like I said, it was surprising to me it looks better for us financially. I think it came out better for us financially because we were moving to a new building and so the whole budget for bringing in the WASPLab was folded in to the budget for the building. So when [00:55:00] the administration looked at it, they said, oh, well this is a hefty paycheck here or hefty check, but it's for an entire building full of lab equipment. So it looked a lot better for us than just buying it out from the very beginning. But we did sign the check and buy the whole thing. |
Terri Riddle | And Valley? |
Mary Brackett | Same for us. We do own our WASP. |
Jennifer Anthes | Yeah, we bought it [00:55:30] out right too. |
Terri Riddle | Okay, very good. The reagents are really minimal with automation, so I know from our experience the vast majority of people just buy it outright. Okay. Another question, that this is a laboratory that adopted a urine reflex [00:56:00] testing, doing a urinalysis initially and then moving on to a culture if indicated. She said that they have cut the number of urine cultures by at least 50%. Both of you have mentioned that urines are your highest volume as they are in any microbiology lab. Has that been a consideration of yours to perhaps decrease the number of cultures you have to deal with [00:56:30] and perhaps open up additional capacity on your lines? |
Dr. Junkins | We do have a UA with reflex order and most of the cultures that come from our hospitals are from a reflex. I'm not a huge fan of reflexing in that manner, but it was a battle that I was not going to win. So we do have [00:57:00] it and we do use it. I don't think it led to a 50% decrease in urine cultures, maybe more like a 20% decrease in urine cultures. There's a lot of factors that play into that, but we have done that and we still are 50% urine cultures. |
Terri Riddle | Very good. What about Valley? |
Jennifer Anthes | This is Jenn from Valley. We do have a reflex and [00:57:30] earlier this year we did eliminate ordering cultures directly in. We have an algorithm in place that will allow physicians to get the culture through the reflex of the UA. We have seen a decrease so far, not quite 50% though. We do work with our collectors to show them best practices and help decrease our urine cultures in terms of getting [00:58:00] better collection so there's less repeating and less contamination. |
Terri Riddle | Okay. So one of the guests is asking about Colibri. Is that anything that you guys are interested in? And for the other attendees, Colibri, as you may have picked up on the video, is the instrument that can actually automatically pick colonies, [00:58:30] spot your MALDI target, create 0.5 McFarland turbidities. [Disclaimer: Preparation of McFarland standard is not yet submitted or cleared for use with MicroScan panels]. So it really streamlines the back end portion of the workup. So Valley, why don't we start with you this time. |
Jennifer Anthes | It is something that we are interested in looking at. [00:59:00] Our lab is very limited in space, so we are hoping for a larger space before we implement something like that. But it would definitely see some benefits to us. |
Terri Riddle | Norton? |
Christina Roges | We did get the Colibri at ASM year and we would not have the room for it to be honest. We have two WASPLabs and so it's a very [00:59:30] large unit. And when I looked at how it sets the 0.5 McFarland's up and everything, it would not be a time-saver for us as far as susceptibilities at this time. But I'm sure the process will be streamlined and it might be something we can look at in the future if we have more room for it. |
Terri Riddle | Okay. So are there any... It looks like we're at time, [01:00:00] so I'm going to turn the program back over to Sofia. |
Sofia Hamadache | Thank you Terri. Yes, you're right. That's all we have time for today. So thanks again to Alan, Christina, Mary and Jennifer for today's informative discussion. And thank you to everyone joining us online today for your interesting questions. I hope you found it worthwhile. If you do have any further questions, please feel free to email me at editor@selectscience.net and I'll follow up with your questions [01:00:30] with today's speakers. And remember, you can also download a certificate of attendance in the related resources tab to the left of your screen. And if you'd like to listen again to today's webinar or invite a friend to listen, it will be available to watch on demand in a few days. So thanks again everyone for joining and goodbye. |